Shipping policy

Free U.S. shipping
Standard shipping is free on every order to a U.S. address. No minimum.

Where we ship
We ship across the United States. We also ship to a number of other countries — the options and shipping rate for your address are shown at checkout before you pay.

Order processing
Orders are processed and shipped within 1–3 business days. Orders placed on weekends or U.S. holidays start processing on the next business day. You’ll get an order confirmation email right away and a second email with your tracking number when your order ships.

Delivery time
United States: usually 7–15 business days after dispatch.
Other countries: usually 10–20 business days after dispatch, depending on destination and customs.
Delivery times are estimates, not guarantees. Carrier delays, weather and peak seasons can extend them. Your order ships directly from our fulfillment partner.

Tracking
Every order ships with tracking. It can take 3–5 business days after dispatch for tracking to start updating. That’s normal and doesn’t mean your package is lost. You can check your order status any time on our Track your order page.

Import fees for international orders
Orders shipped outside the United States may be subject to import duties or taxes charged by the destination country. These are the buyer’s responsibility.

Address accuracy
Please double-check your shipping address at checkout. We can’t change the address after an order has shipped. Packages returned because of an incorrect address or refused delivery are handled under our Refund Policy.

Lost or delayed packages
If tracking hasn’t updated for 10 business days, or your order hasn’t arrived within 20 business days of dispatch (30 for international orders), email support@petshedcare.com with your order number. We’ll open a carrier investigation and either resend your order or refund it in full.

Questions
Email support@petshedcare.com. We reply within 24 hours, Monday to Friday.