Every Worn & Loved order ships with full tracking. Here’s how to find yours.
1. Check your email first
As soon as your order ships — usually within 1–3 business days — we email you a tracking link. If you can’t find it, check your spam and promotions folders: that’s where it ends up most often.
2. Or look it up here any time
Sign in with the same email address you used at checkout to see your orders, their shipping status and tracking numbers. There’s no password to remember — you get a one-time code by email.
How long does delivery take?
We ship directly from our fulfillment partner. Delivery to U.S. addresses usually takes 7–15 business days after dispatch, and U.S. shipping is free. International orders usually take 10–20 business days, depending on destination and customs.
It’s normal for tracking to stay quiet for the first 3–5 business days while the package is scanned into the carrier network. A tracking number that hasn’t updated yet doesn’t mean the package is lost.
Still stuck?
Get in touch if your tracking hasn’t updated for 10 business days, or if your package hasn’t arrived within 20 business days of dispatch (30 for international orders). Email support@petshedcare.com with your order number and we’ll open an investigation with the carrier, then either resend your order or refund it in full.
Every order is also covered by our 30-day guarantee. See how it works.
Full details
See our Shipping Policy and Refund Policy for complete terms.