Refund policy

Our 30-day guarantee
We want your furniture to look good again. You have 30 days from delivery to tell us if something isn’t right. Email support@petshedcare.com with your order number and a photo, and we’ll make it right.

Shade doesn’t match
Screens show colors a little differently. If the shade you picked doesn’t match your furniture, email us a daylight photo of the sheet next to it and we’ll send a sheet in a different shade free. You don’t need to send anything back. One free shade swap per order.

Didn’t stick, or arrived damaged or defective
If a sheet arrives damaged, is defective, or doesn’t stick when applied as described in the instructions (clean, dry surface, rounded corners, pressed firmly, 24 hours before heavy use), email us a photo within 30 days of delivery. We’ll send a free replacement or refund you in full — your choice. You don’t need to send anything back.

Changed your mind
You can return unused sheets within 30 days of delivery for a refund of the product price. Sheets must be uncut, with the backing paper still on. If you return part of a multi-sheet pack, we refund the price you paid per sheet (the pack price divided by the number of sheets). Return shipping is paid by the customer. Please email us first — we’ll reply with the return address and next steps. Returns sent without approval can’t be processed.

How to start a claim or return
Email support@petshedcare.com with your order number, what happened, and a photo. We reply within 24 hours, Monday to Friday.

Refunds
Approved refunds go back to your original payment method within 5–10 business days. Your bank may need a few extra days to post it.

Payments in this store are processed by Western Bid, Inc. as merchant of record, so charges and refunds appear on your statement as "WESTERN BID."

Cancellations
You can cancel for a full refund any time before your order ships. Once it’s with the carrier, it’s handled as a return under this policy.

Lost or undeliverable packages
If tracking hasn’t updated for 10 business days, or your order hasn’t arrived within 20 business days of dispatch, email us and we’ll open a carrier investigation and resend or refund your order. If a package is returned because of an incorrect address or refused delivery, we refund the product price minus any carrier return fees.

Questions
Email support@petshedcare.com. We reply within 24 hours, Monday to Friday.